Quick Connect Help & Support

Zyxel Device

Getting Connected

To connect to your Wi-Fi, it is very important to follow the below steps carefully. Please note that your Zyxel router is not a Bluetooth device, therefore you will need to manually connect to your router following the instructions in step 11.

  1. DOWNLOAD HOMEPASS APP

    2. Download the Homepass app on your smartphone or tablet by following the instructions below:

    1. Search and download the app titled "HomePass by Plume" from either the Apple Store or Google Play.

    2. Choose "Set up Plume", then enter your name and email to create your Plume account.

    3. Upon opening app, agree to Terms and Conditions and the Privacy Policy. Click "Next".

    4. You will be prompted to create a profile that will be able to manage your Wi-Fi network. Enter a name and click "Next".

    5. Enter your personal email and a password to create your Plume account.

    6. A verification email will be sent to the email address you entered on the previous screen.

    7. Click the "Open email app" button to access your email inbox application.

    8. You will have received an email from Plume with the subject of "Please verify your email account".

    9. Open the email and click the "Verify email" verification link that is linked in the email.


    10. Go back into the HomePass app. You will be presented with a screen to start setting up your network.

    11. IMPORTANT: Click "Other setup options." DO NOT click "Next"

    12. You can connect to your Zyxel router by either scanning the QR code on the back of the Zyxel, or entering the Serial Number. If you choose to enter the Serial Number, make sure you are entering the Serial Number on the back of the Zyxel router, not the MAC Address. If you accidentally click "Next," the app will look for a Bluetooth router. Your Zyxel is not Bluetooth-enabled. Please close and re-open the app to select "Other setup options."

    13. Lift the Zyxel router out of its wall mounting bracket to scan the QR code or enter the Serial Number. The Zyxel router is the white diamond-shaped router.

    14. Setup your network by creating your Wi-Fi name and password. Your password must be between 8 and 63 characters.
      This name and password combination will be used for any Wi-Fi connected devices.

      15. You will see a screen that appears shortly showing your network being updated.

    Finally, you will be taken to the home screen.

    You can use the HomePass app to optimize and create the best performance for your connected devices.

    From the home screen, you can:

    • Control access to your network, ensuring a secure and protected digital environment for your data and devices.
    • Set personalized internet access schedules for individual devices, giving you the flexibility to manage connectivity based on your specific needs and preferences.
    • Enjoy added privacy and security by creating a separate guest network, keeping your primary network isolated and safeguarding your personal information.
    • Receive real-time connectivity and speed information, allowing you to stay informed about your network's performance and make informed decisions to optimize speed and efficiency.

Signing Up

As part of your lease agreement, you've been provided with TDS internet. In some cases, your property manager provided you with an internet speed under that agreement which allows you to establish your connection. You also have the option to start your own TDS service.

In the box under "Get Started", enter your zip code. If your zip code is eligible for TDS service, a bar will appear to enter your full-service address. Once your address is deemed eligible, you can click "Sign up".

QuickConnect

Create My Account

You can select the internet speed that works best for your needs. Available speeds are listed under "Choose New Data Speed".

Product Picker

After confirming the speed you'd like, you'll need to provide contact information. The email address you enter will be the contact email for any changes you make to your account.

New Account

You'll also be asked to set up payment information for your monthly TDS bill. Under "Set Up Billing" you can enter your preferred payment information.

Setup Billing

After confirming your service selection, contact information, and payment information, you can click "Confirm Purchase". You'll get a confirmation screen and a confirmation sent to your email address.

Thank you

Your Equipment

Your connection includes the following pieces of equipment:

  1. Optical Network Terminal (ONT)

    2. The ONT provides internet to your home. Your ONT has been preinstalled within your unit. This device is your main access point bringing TDS services to your building. This device should never be removed.

    Optical Network Terminal

  2. Modem

    3. Your internet modem has been preinstalled within your unit. Modems should never be removed from your unit.

    zyxel modem device

Upgrading Your Speed

TDS offers many speed options to fit your individual needs.

If registering for the first time, click the below link to fill in prompted questions:

https://quickconnect.tdstelecom.com/quickconnect.

If you are upgrading your speed or purchasing additional services:

  1. From tdstelecom.com/quickconnect:
    1. Click the "Manage My Account" button at the top of the page.

      2. QuickConnect Homepage

    2. On the "Manage My Account" page, enter your zip code and address.

      3. Existing Customer Login

    3. Then click on the "SEND LOGIN EMAIL" button.

      4. Login Email Sent

    4. A message will then be sent to your email account from TDS that includes a link to your Account Management page.

      5. Email example

    5. Once on the Account Management page, scroll down to the "My Plan" option and select from the speed options available.

      6. Your Account

    6. Once you select a new speed, your internet connection speed will be upgraded immediately.

      Thank you

Adding TDS Phone Service

TDS offers reliable and clear home phone service. You can sign up for TDS home phone through the Account Management section.

Follow the steps below and learn how to get connected with TDS home phone!

  1. Visit tdstelecom.com/quickconnect.
  2. Click the "Manage My Account" button at the top of the page.
  3. Enter your zip code and address.
  4. Click the "SEND LOGIN EMAIL" button.

    5. Existing Customer Login

  5. A message will be sent to your email account from TDS that includes a link to your Account Management page. Click on that link to be taken to your Account Management page.

    6. Login Email Sent

    Email example

  6. Find the "Want Phone Service?" section and click "Contact Me About Phone Service". A representative will reach out to you within 72 business hours to finish setting up your phone service.

    7. Want Phone Service?

    Thank you

Adding or Updating Payment Information

If you choose to purchase services, you'll be billed a monthly fee based on what you selected.

You will not receive a paper or online bill. Instead, your monthly TDS bill will be charged automatically using the payment method you entered when you signed up for service. Payments to TDS will be extracted automatically on the same date each month using the current payment method on file.

If you need to add or update your current payment method, from tdstelecom.com/quickconnect:

  1. Click the "Manage My Account" button at the top of the page.
  2. Enter your zip code and address.
  3. Click the "SEND LOGIN EMAIL" button.

    4. Existing Customer Login

  4. A message will be sent to your email account from TDS that includes a link to your Account Management page. Click on that link to be taken your Account Management page.

    5. Login Email Sent

    Email example

  5. To add a new payment - Once you're on the Account Management page, scroll down to the "New Payment Method" section, and fill out the necessary information. Click "Submit" when you are finished.

    6. Update billing

  6. To update or delete payment, scroll to "Update or Delete Payment Methods", and select one of the following from the dropdown:

    7. Update billing

  7. "Update Payment" allows you to change payment methods that have already been added.

    8. Update billing

  8. "Delete Payment" allows you to delete an added payment method.

    9. Update billing

Note:

Your TDS Service isn't Working

There could be several reasons why, and that you can easily check yourself.

  1. Verify the modem is powered on.

    2. The light on the front of your device should be solid green if the device is powered on and online.

  2. If both the ONT and modem are powered on and you're still not connecting, you'll need to do another hard reset on both your ONT and modem:

    3. a. ONT - see reset instructions above.

    b. Modem - To hard reset your modem, hold down the reset button located on the back of your modem 15 seconds. After releasing the button, the light on the front of the router will turn red and begin to blink. Your modem is ready to be set up by following the instructions within the app

  3. Need additional help with your service?

    4. If after going through the troubleshooting steps above and are still having trouble with your service, please call us at 1-833-510-0303. Technical support is available 24/7, 365 days a year.

    In order to have an efficient call as possible please have your TDS Account number available.

    How do you find your Account Number?

    Your account number is a 10-digit number and always starts with 012 that is typically found on the back of your ONT.

Canceling Your Service

If you'd like to cancel your service, go to tdstelecom.com/quickconnect, click on the "Manage My Account" and follow the log-in steps, listed above.

Once on the My Account page, select the "Cancel Service" option.

Cancel Plan

Cancel Plan

After clicking "Cancel Plan", your TDS service will be disconnected immediately, and you'll receive a confirmation of your request.

Thank you

After disconnecting service, TDS recommends you also reset your router and delete your data following the instructions below.

To avoid any additional charges, please do not remove any TDS equipment.

Deleting Your Data

Deleting Your Data from a Zyxel Router

  1. Open the "HomePass by Plume" app on your smartphone or tablet.
  2. Select the three horizontal lines in the bottom right corner to access "Settings".
  3. Scroll down to "Pods" and select the Zyxel pod.
  4. Select the three dots in the upper right corner.
  5. Select "Delete Pod".
  6. You may also uninstall the "HomePass by Plume" app from your mobile device.

The Zyxel router in your home is property of TDS. To avoid any additional charges, please do not remove any TDS equipment.