Quick Connect Help & Support

Eero Device

• Getting Connected
• Signing Up
• Your Equipment
• Upgrading Your Speed
• Adding TDS Phone Service
• Adding or Updating Payment Information
• Your TDS Service isn't Working
• Canceling Your Service
• Deleting Your Data

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Getting Connected

There are two actions you'll need to take to establish service:

1. HARD RESET EERO MODEM

a. To hard reset your modem, hold down the reset button located on your eero until its light flashes red, then release the button.

b. After a successful hard reset, the light on the front of the modem will flash blue, indicating the eero is ready to be set up by following the instructions within the app.

2. DOWNLOAD EERO APP

Download the eero App on your smartphone or tablet by following the instructions below:


iOS Devices

• Open the Apple App Store.
• Search for "eero".
• Tap "eero Home Wi-Fi System".
• Tap "Get It" to install the app.
• Follow the setup instructions within the app.
Android Devices

• Open Google Play store.
• Search for "eero wifi system".
• Tap "Install" to install the app.
• Follow the setup instructions within the app.

To connect to TDS Wi-Fi+ via Bluetooth^®, some Android users will need to make their phones "discoverable". Consult your device user guide or manufacturer if you need assistance.

Signing Up

As part of your lease agreement, you've been provided with TDS internet. In some cases, your property manager provided you with an internet speed under that agreement which allows you to establish your connection. You also have the option to start your own TDS service.

In the box under "Create My Account", enter your zip code. If your zip code is eligible for TDS service, a bar will appear to enter your full-service address. Once your address is deemed eligible, you can click "Sign up".

QuickConnect

You can select the internet speed that works best for your needs. Available speeds are listed under "Choose New Data Speed".

After confirming the speed you'd like, you'll need to provide contact information. The email address you enter will be the contact email for any changes you make to your account.

You'll also be asked to set up payment information for your monthly TDS bill. Under "Set Up Billing" you can enter your preferred payment information.

After confirming your service selection, contact information, and payment information, you can click "Confirm Purchase". You'll get a confirmation screen and a confirmation sent to your email address.

Your Equipment

Your connection includes the following pieces of equipment:

1. Optical Network Terminal (ONT)

The ONT provides internet to your home. Your ONT has been preinstalled within your unit. This device is your main access point bringing TDS services to your building. This device should never be removed.



2. eero Modem

Your eero Modem has been preinstalled within your unit. Modems should never be removed from your unit.

Upgrading Your Speed

TDS offers many speed options to fit your individual needs.

If registering for the first time, click the below link to fill in prompted questions:

https://quickconnect.tdstelecom.com/quickconnect.

If you are upgrading your speed or purchasing additional services:

1. From tdstelecom.com/quickconnect:
1. Click the "Manage My Account" button at the top of the page.



2. On the "Manage My Account" page, enter your zip code and address.



3. Then click on the "SEND LOGIN EMAIL" button.



4. A message will then be sent to your email account from TDS that includes a link to your Account Management page.



5. Once on the Account Management page, scroll down to the "Change Plan" option and select from the speed options available.



6. Once you select a new speed, your internet connection speed will be upgraded immediately.

   

Adding TDS Phone Service

TDS offers reliable and clear home phone service. You can sign up for TDS home phone through the Account Management section.

Follow the steps below and learn how to get connected with TDS home phone!

1. Visit tdstelecom.com/quickconnect.
2. Click the "Manage My Account" button at the top of the page.
3. Enter your zip code and address.
4. Click the "SEND LOGIN EMAIL" button.



5. A message will be sent to your email account from TDS that includes a link to your Account Management page. Click on that link to be taken to your Account Management page.





6. Find the "Want Phone Service?" section and click "Contact Me About Phone Service". A representative will reach out to you within 72 business hours to finish setting up your phone service.

Adding or Updating Payment Information

If you choose to purchase services, you'll be billed a monthly fee based on what you selected.

You will not receive a paper or online bill. Instead, your monthly TDS bill will be charged automatically using the payment method you entered when you signed up for service. Payments to TDS will be extracted automatically on the same date each month using the current payment method on file.

If you need to add or update your current payment method, from tdstelecom.com/quickconnect:

1. Click the "Manage My Account" button at the top of the page.
2. Enter your zip code and address.
3. Click the "SEND LOGIN EMAIL" button.



4. A message will be sent to your email account from TDS that includes a link to your Account Management page. Click on that link to be taken your Account Management page.





5. To add a new payment - Once you're on the Account Management page, scroll down to the "New Payment Method" section, and fill out the necessary information. Click "Submit" when you are finished.



6. To update or delete payment, scroll to "Update or Delete Payment Methods", and select one of the following from the dropdown:



7. "Update Payment" allows you to change payment methods that have already been added.



8. "Delete Payment" allows you to delete an added payment method.

Note:

• If your payment fails, your service will be disconnected, and you'll need to resolve the payment issue to re-establish service and payment method.
• TDS will notify you by email if your credit card is scheduled to expire before your next payment is extracted.

Your TDS Service isn't Working

There could be several reasons why, and that you can easily check yourself.

1. Verify the eero modem is powered on.

The light on the front of your eero device should be solid white if the eero is powered on and online.

2. If both the ONT and modem are powered on and you're still not connecting, you'll need to do another hard reset on both your ONT and modem:

a. ONT - see reset instructions above.

b. Modem - To hard reset your modem, hold the reset button located on the back of the eero for 15 seconds until its light flashes red, then release the button. After a successful hard reset, the eero light will flash blue, indicating the eero is ready to be set up using the instructions within the app.

3. Need additional help with your service?

If after going through the troubleshooting steps above and are still having trouble with your service, please call us at 1-833-510-0303 and select option 2, for Repair and Technical Support. Technical support is available 24/7, 365 days a year.

In order to have an efficient call as possible please have your TDS Account number available.

How do you find your Account Number?

Your account number is a 10-digit number and always starts with 012 that is typically found on the back of your ONT.

Canceling Your Service

If you'd like to cancel your service, go to tdstelecom.com/quickconnect, click on the "Manage My Account" and follow the log-in steps, listed above.

Once on the My Account page, select the "Cancel Service" option.

After clicking "Cancel Plan", your TDS service will be disconnected immediately, and you'll receive a confirmation of your request.

After disconnecting service, TDS recommends you also reset your router and delete your data following the instructions below.

To avoid any additional charges, please do not remove any TDS equipment.

Deleting Your Data

Deleting Your Data from an eero Router

1. Open the "eero Home Wi-Fi System" app on your smartphone or tablet.
2. Select "Settings".
3. Select "Account Settings" and select your username.
4. Scroll to the bottom of the page and select "Delete Account and Data Information".
5. You may also uninstall the "eero Home Wi-Fi System" app from your mobile device.